Let's Find the Right Next Step.
Questions about your operation, account or payouts? Reach FleetPay through our official channels.
Account Opening (WhatsApp)
Official channel exclusively for starting your FleetPay account opening process.
Open Your Account ↗Support Email
Describe your question and include the operation reference, if available.
[email protected] ↗Phone
Human support Monday through Friday, from 8:00 AM to 6:00 PM (Brasília time).
+55 (11) 4210-4330 ↗Ombudsman (2nd Instance)
For unresolved first-line requests. Include your prior ticket number (SLA up to 10 business days).
[email protected] ↗To Help You Better
Have the operation reference ready and describe what appears on screen. Never send passwords or authentication codes.Contact Official Support
Have your operation reference handy and describe what appears on screen. Never share passwords or authentication codes.
Phone
+55 (11) 4210-4330
Operation Manager
Use the manager contact identified in your freight conditions.
Clear Answers to Move Forward.
I Submitted the Delivery Proof. Is Payment Confirmed?
Submitting delivery proof and settling payment are separate stages. Check payout status in your account and contact support with your operation reference if needed.
Do I Have to Advance Receivables to Participate?
No. Advancing is optional and applies only to eligible receivables. You can always receive settlement on the contracted maturity date.
How Do I Check Applicable Terms and Fees?
Review your accepted proposal and contract. Official support can help locate the conditions for your operation.
How Do I Exercise Personal Data Rights?
Reach [email protected] and review our Privacy Policy.